Arizona Online Lottery Ticket Sales, Prize Redemptions Resume

Written By Jenn Montgomery on January 20, 2023 - Last Updated on January 23, 2023
arizona lottery screenshot

Editor’s Note: This story was updated to reflect that prize redemption is also available at the Arizona Lottery.

Arizona Lottery is resuming sales of statewide lottery tickets after an outage at 11:50 a.m. on Jan. 19. Prize redemption is also back.

According to a news release from the Arizona Lottery, the state lottery officials and Scientific Games are working to resume ticket sales after an outage that halted game sales and prize redemptions.

Scientific Games, the gaming system operator, is working closely with the AZ lottery team.

Arizona Lottery executive director Gregg Edgar said in the release:

”We apologize to our lottery players, our retailer partners and lottery’s beneficiary community. Protecting the integrity of the Lottery’s games is paramount to our operations. We are working diligently to bring our games back online as quickly and reliably as possible while keeping our players, retailers and beneficiaries top of mind. ”

What caused the Arizona Lottery outage?

Scientific Games initial investigation determined that a computer update and installation of two new lottery games caused the system to crash.

Any lottery tickets bought before the outage are still valid. Lottery tickets that reach their 180-day expiration date over the outage window will be honored at the Arizona Lottery offices.

The Arizona Lottery is notifying players of this situation online, at customer service and through social media. Stay tuned to PlayAZ for the latest updates on the Arizona Lottery situation.

Photo by Arizona Lottery
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Jenn Montgomery

Jenn Montgomery is a Regional Content Manager and Graphic Designer at Catena Media.  Previously, she spent 20 years as a copy editor, content manager and graphic designer at multiple newspapers in the Midwest and Central Oregon. Montgomery has received numerous awards for her design work from the Iowa Newspaper Association and the Society of Professional Journalists.

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